Service & Warranty Policy | Aspectra B.V. | Aspectra International Distributor of Camera Accessories & Production Essentials

Service & Warranty Policy Aspectra B.V.

We are happy to offer an exchange or credit note when a product is defect. We offer exchanges for unused items returned in their original condition and packaging, with the RMA form fully filled in. Please inform us within 24 hours if an item you received is damaged or is otherwise incomplete. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault, will not be accepted. This includes accidental, malicious or wearer related damages. In addition, customized products or special orders can not be returned or exchanged. Credit notes and exchanges will only be given on items returned within 14 days of receipt of the order. Be aware that all responsible return costs are at your own expense.

Defective products purchased at Aspectra can be returned for repair or replacement (under warranty*) by filling in the Tech Support form.

Repair Policy TVLogic products:

Hourly Rate and Basic Diagnostic Fee:

The hourly rate for all repairs will be set at Euro 125,00 per hour. This same rate will also apply to the basic diagnostic fee, which will be charged at a flat rate of Euro 125,00

Threshold Amounts:

For repairs falling below the specified threshold amounts, an automatic no quotation policy will be followed. The repair will proceed without the need for a separate quotation. The threshold amounts for various products are as follows:

• All Small TVLogic Monitors (F series, 5, 7, and 10 inches): Euro 250,00

• All TVLogic LVM Monitors: Euro 250,00

• All TVLogic LUM Monitors: Euro 500,00

• All TVLogic LEM Monitors: Euro 500,00

• All TVLogic XVM Monitors: Euro 500,00

• All TVLogic LXM Monitors: Euro 500,00

Quotation Process for Repairs Exceeding Threshold Amounts:

For repairs that exceed the specified threshold amounts, a quotation will be provided to the customer before any repair work is undertaken. The quotation will outline the estimated cost of the repair, including parts and labor. The customer will have the option to either proceed with the repair based on the provided quotation or decline the repair. In the latter case, the Euro 125,00 diagnostic fee will be charged.

Approval for Repairs:

Upon receiving the quotation for repairs exceeding the threshold amounts, the customer will be required to provide explicit approval before the repair work can begin. This approval should be given through written communication.

Warranty on Repairs:

All repairs performed by our technicians will be covered by a standard warranty period of 3 months from the completion date of the repair. This warranty will cover the parts and labor used in the repair. However, please note that this warranty will not apply in cases where the product has been subjected to misuse, negligence, or any unauthorized tampering.

Customer Responsibility:

Customers are responsible for ensuring the safety and security of their data and settings before submitting their product for repair. The repair facility will not be held liable for any loss of data, settings, or personal information during the repair process.

Unclaimed Products:

Any product left unclaimed by the customer for a period exceeding 3 months from the completion date of the repair will be considered abandoned. Aspectra reserves the right to dispose of the unclaimed product as deemed appropriate, without any further liability to the customer.

Modification of Repair Policy:

This Repair Policy may be subject to modification or updates as deemed necessary by the repair facility. Any changes to the policy will be communicated to customers through appropriate channels.

*By submitting a product for repair, the customer acknowledges and agrees to comply with the terms and conditions outlined in this Repair Policy.

Repair Policy Camgear products:

Hourly Rate and Basic Diagnostic Fee:

The hourly rate for all repairs will be set at Euro 125,00 per hour. This same rate will also apply to the basic diagnostic fee, which will be charged at a flat rate of Euro 125,00

Threshold Amounts:

• All Camgear Tripod heads: Euro 250,00

• All Camgear Tripod legs: Euro 200,00

Quotation Process for Repairs Exceeding Threshold Amounts:

Approval for Repairs:

Warranty on Repairs:

Unclaimed Products:

Modification of Repair Policy:

This Repair Policy may be subject to modification or updates as deemed necessary by the repair facility. Any changes to the policy will be communicated to customers through appropriate channels.

Warranty Policy TVLogic Products:

Our limited warranty policy covers all TVLogic products.

Scope of Warranty:

This limited warranty covers defects in materials and workmanship under normal use for the folowing products:

• All Small TVLogic Monitors (F series, 5, 7, and 10 inches): 12 months

• All Large TVLogic Monitors (>10 inch): 24 months

Exclusions:

What is not covered by the warranty:

• Improper use of the device

• Unauthorised repair and tampering by uncertified service engineer

• Natural influences (e.g. water damage, lightning, etc.)

• Consumable parts (e.g. batteries)

• User’s negligence; not followed precaution

Claims Process:

To make a warranty claim, please contact Aspectra B.V. Customer Service within the warranty period with proof of purchase. Aspectra B.V. will, at its discretion, repair or replace the defective product with a new or refurbished product. If the exact product is not available, a product of equal or greater value will be provided.

Freight Costs:

Freight costs associated with returning the product to Aspectra B.V. for warranty service are the responsibility of the customer, except in the case of Dead On Arrival (DOA) products. For DOA products, the customer is responsible for shipping the product to Aspectra B.V., and Aspectra B.V. will cover the return freight costs.

Limitation of Liability:

Aspectra B.V.'s liability under this limited warranty is limited to the repair or replacement of the defective product as described above. In no event shall Aspectra B.V. be liable for any incidental, special, or consequential damages arising out of or in connection with the use or performance of the product.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Warranty Policy camRade Products:

Our limited warranty policy covers camRade bags, backpacks, trolleys, tripod cases, rain covers, and security covers purchased directly from Aspectra B.V. or authorized resellers.

Scope of Warranty:

For all items bought after March 1st, 2024 the warrantee applies;

This limited warranty covers defects in materials and workmanship under normal use for a period of 10 years from the date of purchase.

Exclusions:

What is not covered by the warranty:

• Normal wear and tear, including but not limited to scuffs, scratches, and fading, are not covered under this warranty.

• Zippers, as they are subject to frequent use and wear, are excluded from this warranty.

• Excessive use beyond the intended purpose of the product is not covered.

• Velcro wear resulting from regular use is excluded.

• Damage caused by accidents, misuse, neglect, alteration, or unauthorized repairs is not covered.

Claims Process:

Freight Costs:

Limitation of Liability:

This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Warranty Policy Camgear Products:

Our limited warranty policy covers all Camgear products.

Scope of Warranty:

This limited warranty covers defects in materials and workmanship under normal use for the folowing products:

• Fluid heads, tripods, tripod systems and related accessories: 3 years

• Tripod bags and electronics: 1 year

Exclusions:

What is not covered by the warranty:

• Improper use of the product

• Unauthorised repair and tampering by uncertified service engineer

• Natural influences (e.g. water damage, lightning, etc.)

• Consumable parts (e.g. batteries)

• User’s negligence; not followed precaution

Claims Process:

Freight Costs:

Limitation of Liability:

This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

General Restocking Policy

We have established this restocking policy to ensure that returns are handled in an efficient and fair manner.

RMA (Return Merchandise Authorization)

We require that all customers obtain an RMA number before returning any equipment. To obtain an RMA number, customers should fill-out the RMA form on Aspectra’s website https://www.aspectra.nl/service and contact our customer service department by phone or email. We will assist in issuing an RMA number and providing instructions for returning the equipment.

Please note that any equipment returned without an RMA number will not be accepted, and we will not be responsible for any loss or damage incurred during the return process.

Restocking Timeframe:

We allow returns for restocking within one month from the date of purchase unless otherwise agreed upfront. After one month, we will not accept any returns for restocking.

Eligibility:

Only equipment that is in new and unused condition is eligible for restocking. Equipment that is EOL (End of Life) or a "last time buy" is not eligible for restocking.

Restocking Fees:

Minimum fee €75,- per item
5% of the MSRP (Manufacturer's Suggested Retail Price) for equipment that is undamaged and returned in the original box (in pristine condition) within the one-month timeframe
10% of the MSRP if the box is damaged (severe tape, tearing and or dents)

Return Shipping:

Customers are responsible for shipping the equipment for restocking back to us on DDP basis. We recommend that customers use a carrier that provides tracking information and insurance for the equipment being shipped.

Refunds:

Refunds for restocked equipment will be issued within 30 days of receiving the equipment at our facility.

Exclusions:

This policy only applies to standard returns for restocking. If a customer needs to return equipment due to a defect or other issue, our standard warranty and return policy will apply. We reserve the right to refuse any returns that do not meet the criteria outlined in this policy.

Shipping Instructions

Be sure to obtain an RMA number and clearly mention it on the label on the shipment box.
Shipments received without an RMA number can not be processed.
Ship only the items that are authorized.

Shipment address:

Aspectra B.V.

RMA number: (fill in your no.)

Spoorhaven 29

2651 AV Berkel en Rodenrijs

The Netherlands