Services

Eventhough we do our utmost to make the best products with high quality materials, sometimes an item does not work the way it should, or simply breaks. By going through the following steps, we will make sure you are helped as soon as possible and in the best way possible.

Replacement Policy

Defective products purchased at Aspectra can be returned for repair or replacement (under warranty*) by following the next steps:

1. Fill in the Tech Support form to obtain an RMA number. Your request will be reviewed as soon as possible.
2. After receipt of your RMA number, please return the product according to the shipping instructions below. 
3. In case of warranty please enclose a copy of the purchase invoice and the product you wish to replace. Make sure the product including any accessories are in the shipping box.
4. We will process your request as soon as possible.

Please keep in mind that we charge a fee of 50 Euro/USD to examine the damage and/or repair. When the damage is covered under warranty, these costs will be waived. If it is a Non-Warranty repair, you will receive an estimate of the costs for the repair and shipping charge will be added to the invoice. If you decide you don’t want us to repair the item, you will be charged with the examination fee and shipping cost.

*Under Warranty; You must provide original order number and date in order to verify warranty coverage.

Shipping Instructions

1. Be sure to obtain an RMA number and clearly mention it on the label on the shipment box. Shipments received without an RMA number can not be processed.
2. Ship only the items that are authorized.
3. Shipment address:

Aspectra B.V.
RMA number: (fill in your no.)
Spoorhaven 29
2651 AV Berkel en Rodenrijs
The Netherlands